30-Day Exchanges + Returns Policy
Your happiness makes us happy :) Make an exchange or return within 30 days of your initial purchase for any reason whatsoever.
To prevent unnecessary recycling and waste, items must be mailed back in their original condition within 30 days of initial purchase—unaltered, unwashed, and unworn with no deodorant marks, fragrances, or other damage.
⦿ Exchange? We'll provide 1 free prepaid shipping label, up to 1 exchange.
⦿ Store credit? We'll provide 1 free prepaid shipping label for the return.
⦿ Return and refund? Customers are responsible for shipping costs. Original and return shipping charges are non-refundable.
⦿ Used SOL VAE bras? Recycle them here and learn about the 4 Rs of Radical Recyclability.
How to Make an Exchange or Return
Bear with us! We know printing out a form is annoying and old-fashioned. We look forward to making the exchange/return process more seamless for you as we grow. In the meantime...
01 | Let Us Know
Use the contact form below to tell us you’re interested in an exchange, store credit, or return. We’ll look forward to saying hi and ensuring a solution. Note, if an item is lost in transit, we are only responsible if the exchange/return was previously communicated to our team via the contact form below.
02 | Complete the Printable Exchange/Return Form
Download the short form here to communicate the details of your exchange/return. This completed form must be enclosed with your package for an exchange, store credit, or a refund.
03 | Ship via USPS
Prepare your shipping label with the address below and ship via USPS. Please allow us 14 business days from receipt of your items for processing.
SOL VAE
c/o Exchanges/Returns
4419 A Kahili Makai Street
Kilauea, HI 96754
